Documents and company details

What you pay for

These terms cover payments for licences to use Delayou by legal entities and individual entrepreneurs for business purposes. Access to the service depends on your selected plan, licences and paid period.

The price, included licences and their validity period are shown in billing when you arrange payment. Check your selections and the total amount before confirming the payment.

Plans

Maximum (Максимальный) provides full access to Delayou and is intended for teams that need all service modules.

Modular (Модульный) lets you pay for licences only for the modules you choose for your work.

Current prices for the selected plan and licences are displayed in billing. Terms for the next paid period are specified when you arrange it.

Payment periods and discounts

The minimum paid period is 1 month. You can also pay for 3, 6 or 12 months, or 2 years, in advance. Advance payment discounts depend on the selected period.

The total price, including the selected period and discount, is displayed in billing before you confirm payment.

Free trial

New customers receive a free 15-day trial to explore the service before purchasing licences.

To continue using paid features after the trial ends, choose a plan and pay for the licences you need.

Payment process

Arrange payment in the billing section of the Delayou control panel. Select your plan and licences and check their validity period and total cost. Two payment methods are available.

All payments are made in Russian roubles, with 100% advance payment for the selected period.

By invoice: generate an invoice for your selected plan and licences in billing and pay using the bank details shown on the invoice.

By bank card: select card payment in billing. You will be redirected to the Tochka Bank payment gateway to enter your payment details and confirm the transaction. Cards and verification methods available for your payment are shown on the gateway page.

Payment history and payment status are always available in the billing section of the control panel. Keep your payment confirmation. If you have been charged but the payment is not shown in billing, create a support request through the application or email info@delayou.biz. Include the payment date, amount and transaction reference.

Card payment security

Enter bank card details on the payment gateway page opened from billing. These details are not requested in the demo request form or support enquiries. Check the payment page address and amount before confirming the transaction.

If a payment is declined, check its billing status and your bank's notifications. If you have already been charged but no confirmation appears, contact support with the transaction details to check the payment before paying again.

Privacy policy · Workspace data processing agreement

Automatic renewal and recurring payments

Automatic renewal is available only for bank card payments with recurring payments enabled and the customer's consent to recurring charges. Other payment methods do not involve automatic charges.

The frequency, amount and terms of recurring payments are specified when automatic renewal is enabled. Review these terms before confirming.

To disable automatic renewal and withdraw consent to future charges, create a support request through the application or email info@delayou.biz. Include your company and Delayou workspace details. Withdrawal takes effect when the request is registered in the program or the email arrives at that address, regardless of support working hours. No further recurring charges are made from that moment; the general support response time does not postpone stopping charges. Disabling automatic renewal does not end access before the paid period expires and does not, by itself, entitle you to a refund for that period.

Automatic renewal or a charge does not, by itself, constitute acceptance of a new offer or data processing agreement version. Previously accepted terms remain in effect until a separate confirmation in the program or written agreement on the new version. Changes to agreed recurring payment terms also require the customer's separate consent before they apply.

Access provision (delivery)

Delayou is an online service. Licences are provided electronically through your account; no physical goods, courier delivery or postal shipping are involved.

Once payment is confirmed, access is provided in accordance with the paid licences and their validity period. If paid features are unavailable, contact support with your payment details.

Cancellation and refunds

If a customer voluntarily stops using Delayou before the paid period ends, payment for the unused period is not refunded. Not using paid licences does not, by itself, entitle the customer to a price adjustment or refund. This rule does not apply where a refund is required by applicable law.

For questions about discontinuing paid licences or requesting a refund, create a support request through the application or email info@delayou.biz. Include your company name, Tax ID, Delayou account or workspace, payment date and amount, transaction reference and reason for your request.

We will review the payment and licence terms and explain the next steps. Erroneous or duplicate charges are also reviewed at the customer's request. Refund eligibility and amounts are governed by the agreement and applicable law. The general support response time is up to 3 working days; a response may request additional information and does not automatically approve a refund.

Once grounds for a refund are confirmed, we submit the refund to the bank within 10 working days, unless a shorter statutory period applies. This period starts on the date the grounds are confirmed. Card payments are refunded against the original transaction through the payment gateway to the card used to pay; cash refunds are not made. Invoice payments are refunded to the payer's bank account. The time for the funds to reach the account depends on the bank and payment system. We notify the customer through the support request or by email once the refund is submitted.

Do not email your full bank card number, CVC/CVV code, passwords or payment verification codes.

Contact us

The service provider is MOBILNYE RESHENIYA LLC, Tax ID 6320055779. Company details.

Create a support request through the application or contact us using the details below.

For payment, access and refund enquiries: info@delayou.biz, phone +7 (939) 703-03-33.